Supporting SuSanA and the broader WASH Community of Practice through the SuSanA on-line platform To improve the effectiveness of the SuSanA platform as a knowledge management resource that promotes increased collaboration and information-sharing Stockholm Environment Institute, SEI
Central to the project are three studies, connected to the three outcomes described below in the Objectives, the results of which will inform decisions about improved planning and implementation of SuSanA.
The first study looked at how online user experiences can be enhanced for SuSanA’s online knowledge-management resource ( www.susana.org ) and already lively discussion forum ( www.forum.susana.org ). Through competitive bidding this project was carried out by Bentley University's User Experience Centre in March 2017. The results of the study were distributed through the SuSanA Forum (see link below). Changes to the SuSanA Forum and website were made during April to August 2017.
Second was a marketing study to better understand the knowledge and networking needs of the global WASH community, particularly those parts of the community that could play a bigger role within or in collaboration with SuSanA. One key outcome of this study will be the development of a major new communications strategy and implementation plan for SuSanA and its partners. Through competitive bidding this study was carried out during 2017 by CAWST and Seecon.
The third study will look at how to ensure SuSanA’s long-term organizational sustainability and will take place in 2018.
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Capacity developmentTechnology comparisonsPublic awareness, advocacy and civil society engagement Operation, maintenance and sustainable servicesGlobalOtherBill & Melinda Gates FoundationEducatorsJournalistsPoliticians and local decision makersPractitionersUniversity, education or research institution
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