Humanitarian Feedback Mechanisms: Research, Evidence and Guidance Bonino, F., Jean, I., Clarke, P.K. (2014)
In 2012 ALNAP and CDA started collaborating on action research looking at feedback mechanisms in humanitarian contexts, to establish what makes them work effectively and to focus on bringing different stakeholders’ perspectives – particularly those of crisis-affected people – into the conversation. The case studies document the experience of three different agencies that use feedback mechanisms as part of their humanitarian programmes and operations: World Vision (WV) in Sudan; the International Organization for Migration (IOM) and the Shelter Cluster in Pakistan; and the International Federation of Red Cross and Red Crescent Societies (IFRC) in Haiti. The insights, observations and evidence generated from the stakeholders throughout the research process are presented and analysed in this study, with the aim of producing evidence-informed guidance for ALNAP Members and agency staff seeking to design and establish new feedback mechanisms, or modify and strengthen the set-up and use of existing ones.
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Bonino, F., Jean, I., Clarke, P.K. (2014). Humanitarian Feedback Mechanisms: Research, Evidence and Guidance ALNAP
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